Customer Service Excellence

We are currently undertaking a number of continuous improvement initiatives. We have increased our focus on customer engagement and customer experience and this client portal forms Phase 1 of a number of improvements.


Key Benefits


QUICK AND ACCURATE SERVICE TICKET SUBMISSION

You can submit tickets directly into the Eurobase Support Desk anytime, quickly and without transcription errors. 

ENABLE SELF-SERVICE

Monitor tickets, update tasks, run reports and check status anytime, via the web. 

ELIMINATE DUPLICATE DATA ENTRY

No more copying and pasting issues from e-mail or transcribing phone calls, just enter issues directly or we'll pick it up automatically via email.

ADDED VALUE

Eurobase Support Portal provides insight into the work you are requesting.

INCREASE SATISFACTION

With the Eurobase Support Portal we will work with you to set priorities, review status and evaluate goals.


Later Phases


KNOWLEDGEBASE

Provide you with an easily accessible knowledgebase and self-help documents. 

COMMUNITY

Develop a community across shared products and services.


As we progress against these areas we plan on engaging you and keeping you abreast of developments.

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